We stand behind every bar we make.
Because every bbbar is handcrafted fresh to order, no two bars are exactly alike—and that’s the beauty of real food. We believe you’ll love the taste, texture, and care that goes into each one.
That said, we want you to be completely happy with your order. Here’s how we make it right.
Our Promise
If your order arrives and something isn’t right—we’ve got you covered.
We carefully inspect every bar before it leaves our kitchen. But if you receive a product that is defected (e.g., damaged packaging, spoilage, or any quality issue), simply let us know and we’ll arrange a refund or replacement—no hassle, no hard feelings.
How to Request a Return or Refund
- Take a clear photo of the product showing the issue.
- Email us at info@bbbars.co with:
– Your order number
– A brief description of the issue
– The photo(s) you took - We’ll get back to you within 2–4 hours (during business hours) to sort things out.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bbbars.co
Still Have Questions?
We’re a small local team, and we truly care about your experience. If you’re ever unsure or just want to chat, reach out—we’re happy to help.
info@bbbars.co
Made with love in Hong Kong
Monday – Friday, 9:00 AM – 6:00 PM